What is your return policy?

At Gracie China Shop, we strive to provide a seamless shopping experience for our customers. In the event that you are not satisfied with your purchase, we have a straightforward return policy in place. We accept returns within 30 days of the purchase date, provided that the item is unused, in its original packaging, and accompanied by a valid receipt. Please note that customized or engraved products cannot be returned unless they are found to be defective. To initiate a return, kindly contact our customer service team, who will guide you through the process. Once we receive the returned item, we will promptly process your refund, which will be issued through the original method of payment. Ensuring your satisfaction is of utmost importance to us, and we thank you for choosing Gracie China Shop!