What is the process to report a lost or stolen card?

If a member of Golden One Credit Union has lost or had their card stolen, it is important to act quickly to protect their account. The process typically begins with the member immediately reporting the loss or theft to the credit union. This can often be done through the online banking platform or mobile app, where there are features provided for card management that may include reporting a lost or stolen card. Once the report is made, the member should follow up by checking the account for any unauthorized transactions and taking the necessary steps to address them. Golden One Credit Union generally provides assistance in disputing fraudulent charges, which may involve filling out specific forms or providing additional information. The credit union will usually proceed to cancel the lost or stolen card and issue a replacement card, which can take some time to arrive. For any additional questions or clarifications, it is beneficial for members to refer to the current website for detailed guidance and contact information.