What is your policy for damaged items upon delivery?

Furniturecrate.com takes great care to ensure that all products are delivered in excellent condition. However, in the unfortunate event that a customer receives a damaged item upon delivery, the company typically has a policy in place to address such situations. Customers are usually encouraged to thoroughly inspect their items before accepting them, as this can help identify any damage that may have occurred during transit. In the case of visible damage, it is advisable for the customer to refuse the delivery and inform the delivery personnel. If damage is discovered after the delivery has been accepted, customers are generally advised to take photographs of the damaged product and the packaging. These photographs can serve as important documentation when reporting the issue. Furniturecrate.com typically has procedures for handling damaged items that may involve submitting a claim or request for replacement. It is always a good idea for customers to refer to the specific terms and conditions provided on the website for the most accurate and up-to-date information regarding their policies on damaged items. Checking the current web page is recommended for any additional details or procedures that may apply.