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What is the return policy for furniture?

Asked 2 years ago
Furniture Crate has a return policy designed to ensure customer satisfaction while providing guidelines for returns and exchanges. Generally, customers should be aware that most furniture items are eligible for return within a specified time frame, typically around thirty to sixty days from the date of delivery. This period allows customers to thoroughly assess their purchases in their homes. To qualify for a return, furniture items usually need to be in their original condition, which means they should be unused and still in the original packaging if possible. In some cases, customers may need to provide proof of purchase, like an order receipt or confirmation email, to facilitate the return process. It is also important to highlight that certain items, such as custom-made or special order products, may have different return eligibility, often depending on the specifics outlined during the purchase. When returning items, customers might be responsible for the return shipping costs, unless the return is due to a defect or error on the part of Furniture Crate. Furthermore, customers should consult the current web page for any specific details, potential restocking fees, or instructions on how to initiate the return process. Overall, it is advisable for customers to carefully read through the return policy information on the Furniture Crate website to ensure they understand all conditions and procedures. This will help facilitate a smooth return experience.
Answered Sep 25th 2025

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