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Freshpair Customer FAQ

Top Answers & How-to Guides

What is Freshpair's Phone Number?

The question we are asked most often is about how to talk to Freshpair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Freshpair Customer Questions

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Product Information

What types of products can I find on Freshpair?

Freshpair features a wide assortment of products that focus on comfort and style, including men's and women's underwear,...
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How can I care for my purchases from Freshpair?

To maintain Freshpair products such as underwear and lingerie, it is crucial to follow care labels for specific instructions....
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Are the products at Freshpair eco-friendly or sustainable?

Freshpair features a range of products with varying degrees of sustainability, as different brands utilize distinct...
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Returns and Policies

What is Freshpair's return policy?

Freshpair has a return policy that aims to ensure customer satisfaction. Typically, returns are accepted within thirty days if...
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Does Freshpair offer gift cards?

Freshpair does provide gift cards, which are ideal for those who appreciate quality underwear and apparel. They come in...
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Can I gift items from Freshpair?

Freshpair allows customers to gift items including underwear and lingerie. Gift cards are available for recipients to choose...
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Sizing and Availability

How do I determine my size for clothing on Freshpair?

To find the right clothing size on Freshpair, use the provided sizing charts on their website and measure key areas like bust,...
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Are there any subscription services available on Freshpair?

Freshpair does not currently provide a subscription service, but it offers an extensive selection of underwear, lingerie, and...
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What should I do if an item is out of stock on Freshpair?

If an item is out of stock on Freshpair, customers can check the product page for restock details, explore similar items, and...
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Promotions and New Arrivals

Are there promotional discounts available on Freshpair?

Freshpair frequently offers promotional discounts, including percentage-off deals and seasonal sales on items like underwear...
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How often does Freshpair release new collections?

Freshpair refreshes its collections multiple times throughout the year, in sync with seasonal trends, including spring, summer,...
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How can I unsubscribe from Freshpair newsletters?

To stop receiving Freshpair newsletters, users should click the unsubscribe link found in each email to remove their address...
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Ordering and Tracking

How can I track my order from Freshpair?

Customers can track their Freshpair orders by checking their confirmation email for the tracking number or by logging into...
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What should I do if I have a problem with my order?

In case of an order issue with Freshpair, start by reviewing the confirmation email for order details. For incorrect or damaged...
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What are the shipping options available at Freshpair?

Freshpair provides multiple shipping options to meet different needs, including standard, expedited, and overnight shipping....
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Does Freshpair offer international shipping?

Freshpair does provide international shipping, allowing customers from other countries to order their products. Shipping costs...
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