Can I cancel my order?

Yes, you can cancel your order on FocalMall.com. We understand that circumstances may change, and we strive to provide a convenient shopping experience. To cancel your order, simply log into your account and navigate to the "Order History" page. Locate the specific order you wish to cancel and click on the "Cancel Order" button. Please note that this option is only available for orders that have not been dispatched for shipment. If your order has already been shipped, you can still initiate a return or contact our customer support team for further assistance. We aim to process cancellations as swiftly as possible, ensuring a seamless shopping experience for our valued customers.