What is your return or refund policy?

At Flowershop.com, we strive to ensure utmost customer satisfaction with every purchase. In the unlikely event that you are not completely satisfied with your order, we have a hassle-free return and refund policy. If the flowers or plants you receive are damaged, wilted, or not as expected, please contact our dedicated customer support team within 48 hours of delivery. With proper documentation, such as clear photos, we will gladly offer a replacement or arrange for a refund. However, please note that certain perishable items, like flowers or fresh florals, have a limited lifespan, and we kindly request prompt notification for any concerns. Rest assured, our team is committed to addressing and resolving any issues promptly to ensure you receive the best floral experience possible.