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Eyeglasses.com Customer FAQ

Top Answers & How-to Guides

What is Eyeglasses.com's Phone Number?

The question we are asked most often is about how to talk to Eyeglasses.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Eyeglasses.com Customer Questions

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Lens Options

What is the difference between progressives and bifocals?

Progressive lenses offer a seamless transition between vision zones without visible lines, catering to those needing multiple...
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Can I order prescription lenses without frames?

Customers can indeed order prescription lenses without frames from Eyeglasses.com, making it an option for those who already...
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What are the different lens material options available?

There are several lens materials such as glass, plastic, polycarbonate, and high-index plastic, each with unique benefits....
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Order Information

What is the return policy for eyeglasses?

Eyeglasses.com allows returns within thirty days, requiring eyewear to be unworn and in original condition, including all...
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How long does it take to process an order?

Order processing on Eyeglasses.com usually takes one to three business days, depending on the items and shipping method chosen....
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Can I track my order after it has been shipped?

Customers can track their shipped orders through Eyeglasses.com, as they receive a confirmation email with tracking details....
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What payment options are accepted?

Eyeglasses.com offers various payment methods, including major credit cards, PayPal, and financing options like Afterpay or...
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Shipping and Warranties

Are there any warranties or guarantees on the eyeglasses?

Eyeglasses.com offers various warranties and guarantees to ensure customer satisfaction, including a satisfaction guarantee for...
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Do you offer international shipping?

Eyeglasses.com does offer international shipping options for customers beyond the United States, with specific details...
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Promotions and Discounts

Do you offer any discounts or promotions?

Eyeglasses.com frequently has a range of discounts and promotions, including seasonal sales, limited-time offers, and deals for...
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What should I do if my prescription changes after I receive my order?

If your prescription changes after receiving your glasses from Eyeglasses.com, first obtain an updated prescription. Then,...
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Local Services and Adjustments

Can I get my eyeglasses adjusted at a local store?

Yes, local optical shops typically offer eyeglass adjustments, regardless of where you bought them. These adjustments can...
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Are there any options for virtual fittings?

Eyeglasses.com has innovative tools for virtual fittings, including a virtual try-on feature that uses augmented reality to...
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