How Do I Cancel My Equinox Membership?

Equinox is arguably one of the leading-edge fitness centers in the United States and beyond. However, customers often decide to cancel their contracts, probably due to financial constraints, relocations, or health-related circumstances such as pregnancy. For such clients, GetHuman has created this guide to help out with the process. It contains information on how you can cancel an Equinox membership over the phone, in-person, via email, or using a letter.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Founded in 1999 in New York City, Equinox is a leading-edge luxury fitness company with several lifestyle brands under its management. They include PURE Yoga, SoulCycle, Blink Fitness, Equinox Media, Equinox Explore, Project by Equinox, Precision Run, and Equinox Hotels. In New York City alone, Equinox has over 35 state-of-the-art fitness clubs with hundreds more scattered across the US, UK, and Canada.

Its fitness club members enjoy clean and modern facilities accessible via annual contracts. While at the facilities, they can benefit from a plethora of training equipment, specialized workout classes with outstanding trainers, onsite swimming pools, and spa centers.

As aforementioned, Equinox fitness club members enjoy the above-listed amenities on an annual contractual basis. The contracts can be quite hard to nullify. Nonetheless, you can rely on the guidelines below to help you in canceling your Equinox membership.

How do I cancel my Equinox membership?

Equinox's memberships can be quite difficult to cancel due to the management's deliberate avoidance of legitimate cancellation requests and regulatory constraints contained within the membership contract. This is particularly true if you choose to end your membership during your first year. In such cases, the management allows cancellation if;

  • You're battling a health matter that's keeping you away from Equinox.
  • You're planning a move to a place that's more than 25 miles away from the Equinox center.

However, whether you're a new customer or you've trained at the facility for more than one year, you can cancel your Equinox membership over the phone, via email, using mail, and in-person at a fitness center near you. You can cancel your membership via email while using the steps outlined below to guide you along the way.

  • Using your phone or computer, open your email.
  • Select the option that prompts you to create a new message.
  • Create your cancellation request, and remember to include your reason for cancellation.
  • Also, include details that confirm your identity and club membership.
  • In the recipient section, send the email to Concierge@Equinox.com.

Once you're done, you should get a confirmation email after the management has processed your cancellation request.

Alternatively

You can terminate your Equinox gym membership on location. However, you're required to bring a valid ID to help the customer representative in identifying you. While there, you will only have to communicate with them regarding your cancellation, and they'll handle everything else.

Also, you can cancel your membership by sending a cancellation request letter via mail. Below are a few pointers to guide you along the way;

  • Ensure that you have the address of the fitness club you signed up for.
  • Write down your cancellation letter.
  • Include your membership details and reason for cancellation.
  • Send the letter to the mailing address of the center you frequent.

Apart from the reasons mentioned earlier, you can also cite;

  • Finding a more cost-effective option.
  • Reaching your weight management goals.
  • You're no longer able to travel to the gym.

Besides that, you can exit your Equinox membership contract by contacting the company's customer support desk. After dialing their number, request to speak to a representative. Explain the situation and why you believe it's in your best interests to cancel your membership.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Equinox Membership?

Why does GetHuman Write How-to Guides for Equinox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Equinox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Equinox Membership? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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