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Elisailana.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Elisailana.com Customer Service?

The question we are asked most often is about how to talk to Elisailana.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I unsubscribe from the newsletter?

To unsubscribe from the newsletter from Elisailana.com, click the unsubscribe link typically found at the email's footer. If...

Are gift cards available for purchase?

Elisailana.com provides gift cards, enabling customers to give recipients the freedom to choose items they love. Details on...
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Recent Elisailana.com Customer Questions

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Payments and Discounts

How do I redeem a coupon code?

To redeem a coupon code on Elisailana.com, navigate to checkout after selecting your items. Enter the code in the designated...
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What payment methods are accepted on Elisailana.com?

Elisailana.com accepts various payment methods, including major credit cards like Visa and MasterCard, as well as online...
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Accounts and Subscriptions

How can I unsubscribe from the newsletter?

To unsubscribe from the newsletter from Elisailana.com, click the unsubscribe link typically found at the email's footer. If...
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Are gift cards available for purchase?

Elisailana.com provides gift cards, enabling customers to give recipients the freedom to choose items they love. Details on...
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Order and Shipping

Can I track my order on Elisailana.com?

Customers can track their orders on Elisailana.com by using the tracking number provided in the confirmation email after...
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Do you offer international shipping?

Elisailana.com generally offers international shipping, but policies can vary by product or region. It is advisable for...
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What is the shipping time for orders within the United States?

Elisailana.com typically processes orders within a few business days. In the U.S., standard shipping takes five to seven...
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Returns and Exchanges

What is the return policy?

Elisailana.com maintains a customer-friendly return policy allowing unused items in original condition to be returned typically...
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Can I request alterations to clothing items?

Elisailana.com does not provide alteration services for clothing items. Customers should consider consulting a local tailor for...
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Product Information

What is the sizing chart for clothing items?

Elisailana.com provides a sizing chart that helps customers choose the right clothing sizes, featuring measurements like bust,...
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Are your items made to order?

Elisailana.com features many handmade items that are made to order, allowing for personalization. Some items may ship...
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What are the care instructions for your products?

Elisailana.com products have varied care instructions, generally recommending gentle hand washing in cold water with mild...
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How often do you release new products?

Elisailana.com frequently introduces new products, typically several times a year. The timing of these releases can depend on...
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What fabrics do you use in your products?

Elisa Ilana Designs carefully chooses high-quality fabrics like cotton for comfort, linen for lightweight wear, and rayon for...
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