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What troubleshooting steps should I take if my Eero connection is slow?

Asked 5 months ago
If a user experiences a slow Eero connection, there are several troubleshooting steps that can be taken to identify and resolve the issue. First, it is important to ensure that all Eero devices are powered on and connected correctly. Users should check that the main Eero unit is connected to the modem via an Ethernet cable and that there are no loose connections. Next, users may want to run a speed test on their devices to compare the current speeds with the expected speeds from their Internet Service Provider. This can help determine if the issue lies with the Eero system or the internet service itself. It is also advisable to conduct the speed test in various locations within the home. This can help identify if certain areas experience weaker performance due to distance from the Eero devices. Another step involves checking for any potential interference from other electronic devices, such as microwaves or cordless phones, which may hinder Wi-Fi signals. Users should consider moving the Eero units to different locations to minimize such interference. Additionally, users may want to verify that the firmware is up to date. Eero regularly releases updates to improve performance and security. This can typically be checked within the Eero app. If there are still issues, rebooting the Eero devices can often resolve temporary connectivity issues. Finally, if the slow connection persists despite these steps, consulting the Eero support page on their website for further resources and options may be beneficial, as they provide additional insights specific to various connectivity issues.
Answered Jul 9th 2025

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