Dynex Customer FAQ

If your TV shows a black screen but you can hear sound, there are a few troubleshooting steps to consider. First, ensure that all cables are securely connected and not damaged, especially the HDMI and power cables. Check the TV's brightness settings, as they might be set too low. Try performing a power cycle by unplugging the TV for a few minutes and then plugging it back in. If you have another input source, switch to it to see if the issue persists. If the problem continues, it may require professional service or further diagnosis.

If your TV is not allowing an auto scan with an antenna, ensure that the antenna is properly connected and positioned. Check that the TV is set to the correct input for the antenna and that any settings related to channel scanning are configured. It's also advisable to unplug the TV for a minute before restarting it, as this can sometimes resolve issues. If problems persist, consult your TV's user manual for troubleshooting specific to your model.