What should I do if my bill seems unusually high?

If a customer's bill from Duquesne Light appears unusually high, there are several steps that can be taken to investigate the situation. First, it is helpful to review the billing statement thoroughly to understand any fluctuations in usage or rates. It is important to check the billing period and compare it with previous months to see if there is a significant increase in energy consumption. Next, the customer should consider any changes in household activity that may have occurred during the billing period, such as increased usage of heating or cooling systems, or additional appliances or devices being used. It is also prudent to check for any potential issues with the heating or cooling systems that could lead to higher energy consumption. Another recommendation is to examine the home for energy efficiency. Simple measures like sealing drafts, using energy-efficient light bulbs, or unplugging devices when not in use can help reduce energy consumption. If the customer still believes the bill is incorrect after these evaluations, it may be useful to look for assistance on Duquesne Light's website to find information about billing inquiries and potential contact options. This can provide clarity on any discrepancies and help resolve the issue effectively.