What is the procedure for reporting a missing package?

When a customer experiences a missing package from DrJays.com, the first step is to check the tracking information provided for the order. Often, tracking updates will indicate where the package was last reported or if it has been delivered to a specific location. It is important to verify with neighbors or household members to ensure that the package was not received by someone else. If the tracking indicates that the package was delivered but it cannot be located, it is advisable to contact the shipping carrier directly. They may have additional information regarding the delivery and any options for a further investigation. In addition to this, customers can review the return policy and shipping FAQs on the DrJays.com website, as these sections often contain helpful information regarding lost or missing packages. If the issue persists, there may be specific procedures outlined by DrJays.com for reporting missing packages, which could include filling out a form or submitting a inquiry through the website's contact section. To find the most accurate and updated information, it can be beneficial for customers to refer directly to the relevant web pages on DrJays.com. This can provide the necessary guidance for resolving the situation effectively.