How long does it take to process returns?

The processing time for returns at DrJays.com depends on several factors. Once the return package is received, it typically takes 5-7 business days for our team to inspect and process the return. However, during peak seasons or promotional events, the processing time may be slightly longer. After the return is processed, it may take an additional 3-5 business days for the refund to be credited back to the original form of payment. Please note that the timeline can also vary depending on your banking institution. For exchanges, the processing time may take slightly longer as we need to verify product availability and arrange for the exchange to be shipped out. Rest assured, DrJays.com is committed to completing returns and refunds as quickly and efficiently as possible.