What is your warranty policy for products?

At Dover Saddlery, Inc., we stand behind the quality and durability of our products. Our warranty policy ensures customer satisfaction and peace of mind. We offer a one-year warranty on all our products against defects in materials and workmanship. If any purchased item is found to be faulty or fails to meet our high standards within one year from the date of purchase, we will gladly replace, repair, or refund it. Please note that normal wear and tear, misuse, or damage caused by accidents or improper care are not covered under our warranty. To initiate a warranty claim, customers can contact our customer service team with their order details and a description of the issue. We are committed to maintaining our reputation for exceptional quality and excellent customer service.