What is your return policy?

Our return policy aims to ensure customer satisfaction. We accept returns of unused items within 30 days of purchase for a full refund, store credit, or exchange. Products must be in their original packaging with all tags attached. Used items, personalized or custom orders are not eligible for return, unless defective. To initiate a return, customers can contact our customer service team or visit any of our store locations. For online purchases, return shipping costs are non-refundable, except in cases of damaged or incorrect items. Refunds are generally processed within 7-10 business days. We strive to provide exceptional service and assist customers throughout the return process to guarantee a positive experience with Dover Saddlery.