What is the return policy?

Our return policy at Donkeyts.com is designed to ensure customer satisfaction. We understand that sometimes a product may not meet your expectations or may arrive damaged. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a refund or exchange. Please ensure that the item is in its original condition and packaging, with all tags and labels intact. To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return shipping label if necessary. Once we receive the returned item, we will process your refund or exchange promptly. Please note that certain products may be subject to specific return restrictions indicated on the product page.