What is the policy on exchanges?

Donkeyts.com has a straightforward exchange policy that aims to ensure customer satisfaction while making the process as smooth as possible. Generally, if a customer receives an item that does not fit properly or does not meet their expectations, they may initiate an exchange. It is important for customers to ensure that the item is in its original condition and packaging, as items typically need to be unused and unworn to qualify for an exchange. The customer is responsible for the shipping costs associated with returning the item when seeking an exchange. Once the returned item is received and inspected, Donkeyts.com usually processes the exchange and sends out the new item promptly. It is advisable for customers to check the specific details pertaining to time limits for exchanges, as these may vary. For the most current information regarding exchanges, including any potential updates or changes to the policy, customers should refer to the relevant section on the Donkeyts.com website. This will provide accurate guidance on how to proceed with exchanges, including any necessary steps and requirements to facilitate a smooth exchange process.