What if my order arrives damaged?

If an order from Dollhouse.com arrives damaged, it typically suggests that one should first inspect the packaging and the item itself to assess the extent of the damage. Dollhouse.com generally encourages customers to take photographs of any damage for their records, which can be helpful for any necessary claims or discussions. It is important to check the items against the packing slip or invoice to ensure that everything that is supposed to be included is present and undamaged. In most cases, Dollhouse.com has a return or exchange policy in place to handle damaged goods. Customers often find that such policies allow for a return or replacement of the damaged item. It is advisable to review the specific details of those policies on the Dollhouse.com website, as they will provide guidance on how to proceed with returns or exchanges and the time frames involved. While direct contact with Dollhouse.com is not recommended here, the website contains valuable information regarding their customer service procedures, including how to report any issues with received orders. Being prepared with relevant information will certainly facilitate a smoother resolution process.