What if my order arrives damaged?
Asked 6 months ago
If your order arrives damaged, we apologize for any inconvenience caused and are here to assist you promptly. At Dollhouse.com, we strive to ensure that all products are carefully packaged and shipped to reach you in perfect condition. However, in the rare occurrence of a damaged item, please contact our customer support team within 48 hours of receiving the order. Kindly provide detailed descriptions and relevant photographs of the damage to expedite the process. We will investigate the issue and work towards finding a suitable resolution, which may include replacements or refunds, depending on the situation. Your satisfaction is our priority, and we are committed to resolving any issues swiftly and efficiently.
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