What is the Dermalogica return policy?
Dermalogica's return policy is designed to ensure customer satisfaction. Customers have a 30-day window from the date of purchase to return or exchange any unopened and unused products purchased directly from Dermalogica.com. Returns made within this timeframe will receive a full refund, minus any shipping fees. If the product received is damaged or defective, Dermalogica will provide a prepaid return label, and the customer will receive a full refund or replacement. In the case of adverse reactions to a product, customers are advised to discontinue use and contact Dermalogica's customer care team for assistance. It is important to note that returns or exchanges for products purchased from other retailers must be handled by the respective seller, and Dermalogica's policy solely applies to products bought directly from their website.
Answered May 3, 2024
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