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Dealerdirectparts.com Customer FAQ

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What is Dealerdirectparts.com's Phone Number?

The question we are asked most often is about how to talk to Dealerdirectparts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Company Information

What is Dealerdirectparts.com?

Dealerdirectparts.com is an online retailer specializing in automobile parts and accessories, offering OEM and aftermarket...
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How does Dealerdirectparts.com ensure product authenticity?

Dealerdirectparts.com places a premium on product authenticity by sourcing parts from manufacturers and authorized...
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Product Availability

Do you sell genuine OEM parts?

Yes, Dealer Direct Parts.com offers a broad range of genuine OEM parts that are engineered for specific vehicles to ensure...
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What types of vehicles do you have parts for?

Dealer Direct Parts.com provides a wide selection of parts for various vehicles, including cars, trucks, SUVs, and vans from...
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How can I find parts for vintage or discontinued vehicles on Dealerdirectparts.com?

To find parts for vintage or discontinued vehicles on Dealerdirectparts.com, the search function is key. Enter the make, model,...
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Payment and Discounts

What payment methods do you accept?

Dealerdirectparts.com accepts various payment options, including major credit cards and potentially digital wallets. It is wise...
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Are there any discounts available for bulk orders?

Bulk order discounts may be available at Dealerdirectparts.com, but they depend on factors like part type, quantity, and...
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Returns and Warranties

Can I return or exchange a part if I change my mind?

Returning or exchanging a part after a change of mind is subject to Dealerdirectparts.com’s policies, which can vary. It's wise...
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What if the part I received is damaged or defective?

If a customer receives a damaged or defective part from Dealerdirectparts.com, they should document the damage immediately and...
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Do you provide any warranties for the parts?

Dealerdirectparts.com usually provides warranties on their parts, but specifics can differ based on the manufacturer....
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Shipping and Orders

How long will it take to receive my order?

Delivery timeframes from Dealerdirectparts.com depend on various factors like shipping choice, customer location, and part...
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Do you offer international shipping?

Dealerdirectparts.com mainly caters to customers in the United States, with varying shipping regulations and costs for...
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Can I track the status of my order?

Customers typically can track their orders on Dealerdirectparts.com after shipment by logging into their accounts and checking...
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What is the process for canceling an order on Dealerdirectparts.com?

To cancel an order on Dealerdirectparts.com, customers should act quickly and look for cancellation options in their account on...
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Promotions and Notifications

Can I receive notifications for new parts or deals on Dealerdirectparts.com?

Dealerdirectparts.com does not clearly state that they offer notifications for new parts or deals. Customers are encouraged to...
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Is there a loyalty program for frequent customers at Dealerdirectparts.com?

Currently, Dealerdirectparts.com does not explicitly advertise a loyalty program, but they may still have promotions or...
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