What if the part I received is damaged or defective?

If you receive a damaged or defective part from Dealerdirectparts.com, we apologize for the inconvenience and will make it right. Please contact our customer service team immediately within 14 days of receiving the item. Provide them with the order details, including the specific part and its condition. We may require additional information or photos to assess the damage or defect. Our dedicated team will guide you through the return or exchange process. We offer a hassle-free return policy and will arrange for the pickup or shipping of the damaged or defective item. We prioritize customer satisfaction and strive to resolve any issues promptly. Rest assured, we are committed to ensuring you receive a quality part for your vehicle.