What is your return policy?

DawnChem Inc. understands the importance of customer satisfaction, and we strive to provide products of the highest quality. If, for any reason, you are not completely satisfied with your purchase, we gladly accept returns and offer a hassle-free return policy. Should you wish to return a product, please contact our customer service within 14 days of receiving the item, providing the order details and reason for return. We will guide you through the return process and issue a refund or exchange, depending on your preference. Please note that returned items must be in their original condition to qualify for a refund. However, certain exceptions may apply, such as personalized or hazardous products. At DawnChem, your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly.