What is your return policy?

Our return policy at 24diamonds, Inc. aims to ensure customer satisfaction. We offer a hassle-free return process for our valued customers. If you are not completely satisfied with your purchase, you may return the item within 30 days from the date of delivery for a full refund or exchange. The item must be unused, in its original condition, and accompanied by all the original packaging and documentation. Please note that customized or engraved items are non-refundable unless there is a manufacturing defect. To start the return process, simply contact our customer support team, who will guide you through the necessary steps. We strive to make your shopping experience with us risk-free and enjoyable.