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CrashPlan Customer FAQ

Top Answers & How-to Guides

How do I Contact CrashPlan Customer Service?

The question we are asked most often is about how to talk to CrashPlan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about CrashPlan customer service, get an answer now.
Contact CrashPlan customer service

Recent CrashPlan Customer Questions

How do I cancel my subscription if I am unable to log into my account?

If you are unable to log into your account, you can cancel your subscription through the link provided for the most up-to-date contact information right here on this page.
Asked Oct 1, 2024 7:13 AM

I am trying to update my credit card information

You can update your credit card information in CrashPlan through the following steps: Log in to your account, select 'Account' then 'Billing'. Under the 'Payment Method', you will see a 'Change' button. Click on that button and enter your new credit card details. Finally, confirm the changes. These changes will be effective immediately. Please ensure you enter your credit card information correctly including the expiration date and CVV to avoid any billing issues.
Asked Mar 27, 2024 9:31 PM

Help me with my CrashPlan customer service issue

We look to the CrashPlan issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CrashPlan issues reported to GetHuman
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