CrashPlan Customer Service Issues

Hello, I am a CrashPlan for Small Business (Code42) customer, and I am having trouble signing into the website as the login now requires an authentication code for two-factor authentication that I haven't set up before. To enable two-factor authentication, your support pages indicate that I need to use the iOS "Google Authenticator" app for which I have already installed. It mentions that I need a QR code generated from within the CrashPlan console to set it up. However, I am stuck in a loop as I can't sign into the CrashPlan console without the authentication code. Could you please do one of the following: a) Disable two-factor authentication on my account so I can sign in. b) Provide me with an authentication code to enable sign-in. c) Give me a QR code to set up 2FA and create my authentication code. d) Help me with an alternative solution. Thank you. Cheers, David

Hello, my Crashplan for Small Business account is expiring today. I am trying to update my payment information, but I am unable to access my account. I have been a loyal customer for years and I cannot risk losing all the data I have backed up with your service. This is a time-sensitive matter, and I urgently need assistance with updating my payment details to ensure the protection of my backups. I have already sent an email and left a voicemail at the Code 42 phone number, but I have not been able to reach anyone. I hope to get help promptly. Thank you for your assistance.