CostumeCraze.com Customer FAQ

Top Answers & How-to Guides

What is CostumeCraze.com's Phone Number?

The question we are asked most often is about how to talk to CostumeCraze.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program?

Unfortunately, we do not currently offer a loyalty program at CostumeCraze.com. However, we strive to provide the best experience for...
Ask any question you have about CostumeCraze.com customer service, get an answer now.


What is the return policy?

At CostumeCraze.com, we understand that sometimes you may need to return an item. That's why we offer a hassle-free return policy. To initiate a return, simply contact our customer service team and provide them with your order details. We will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it. Once we receive the returned item, we will issue a refund back to your original payment method. Keep in mind that certain items, such as clearance or personalized products, may not be eligible for return. For more detailed information, kindly refer to our return policy page on our website....

Shipping and Tracking

How long does shipping typically take?

At CostumeCraze.com, we understand the importance of timely delivery. Our shipping typically takes 1-3 business days for in-stock items...

Can I track my order?

Yes, you can track your order with CostumeCraze.com. Once your order has been shipped, you will receive a confirmation email containing...

Payment Methods

What payment methods are accepted?

CostumeCraze.com accepts a wide range of payment methods to provide convenience to our customers. We accept major credit cards such...

International Shipping

Do you offer international shipping?

Yes, CostumeCraze.com offers international shipping to customers worldwide. We understand that our customers come from diverse locations,...

Discounts and Promotions

Are there any discounts or promotions available?

Yes, CostumeCraze.com offers various discounts and promotions to help customers save on their costume purchases. We regularly run sales...

Sizing Chart

What is the sizing chart for costumes?

The sizing chart for costumes at CostumeCraze.com can be found on each product page under the "Size Chart" tab. Our sizing chart provides...

Order Changes

Can I cancel or change my order after it's been placed?

Yes, it is possible to cancel or change your order after it has been placed at CostumeCraze.com. However, it is important to act quickly...

Store Location

Do you have a physical store location?

No, CostumeCraze.com is an online retailer and does not have a physical store location. We operate solely through our website, providing...


Are accessories included with the costumes?

Yes, accessories are included with some of our costumes. However, it varies depending on the specific costume you are interested in....

Privacy Policy

What is your privacy policy?

At CostumeCraze.com, we value your privacy and are committed to protecting your personal information. We collect certain data during...

Loyalty Program

Do you have a loyalty program?

Unfortunately, we do not currently offer a loyalty program at CostumeCraze.com. However, we strive to provide the best experience for...

Help me with my CostumeCraze.com customer service issue

Ask any question you have about CostumeCraze.com customer service. We will do our best to get you answers right away.
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