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Connect America Customer FAQ

Top Answers & How-to Guides

What is Connect America's Phone Number?

The question we are asked most often is about how to talk to Connect America customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel my Connect America service at any time?

Customers generally have the ability to cancel their Connect America service anytime, but specific cancellation terms can...

How can I change my billing information for Connect America?

To update billing information for Connect America, users typically log into their account on the official website where they...
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Recent Connect America Customer Questions

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Getting Started

What equipment do I need for Connect America services?

The equipment needed for Connect America services can vary, typically including a base unit for communication and personal...
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How do I sign up for Connect America services?

To register for Connect America services, individuals should visit the official website to learn about the available services,...
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Do I need a landline for Connect America services?

Connect America services generally do not necessitate a landline, as many utilize cellular networks. This flexibility allows...
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Services Offered

What services does Connect America provide?

Connect America provides a range of services focused on healthcare, including personal emergency response systems for safety,...
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Does Connect America offer 24/7 monitoring?

Connect America does provide 24/7 monitoring services for continual assistance, which is particularly valuable for those living...
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Does Connect America provide services for individuals with disabilities?

Connect America is committed to improving the lives of individuals with disabilities through various services. These include...
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Device Management

How do I test my Connect America device?

To test a Connect America device, press the emergency button to send a signal to the monitoring center for confirmation....
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What should I do if my Connect America device is malfunctioning?

If a Connect America device is not working correctly, start by checking the power source and ensuring it is charged or plugged...
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Are Connect America devices waterproof?

Connect America provides a range of personal emergency response systems, many of which are designed to be water-resistant or...
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Account Management

Can I cancel my Connect America service at any time?

Customers generally have the ability to cancel their Connect America service anytime, but specific cancellation terms can...
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How can I change my billing information for Connect America?

To update billing information for Connect America, users typically log into their account on the official website where they...
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Is there a minimum contract length with Connect America?

Connect America offers various contract lengths that can range from month-to-month to longer-term agreements, depending on the...
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Emergency Response

What is the response time for Connect America emergencies?

Connect America aims to respond quickly to emergencies, often within minutes, though this can depend on the specific emergency...
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What happens if I move while using Connect America?

When a customer relocates while using Connect America services, they must verify coverage in the new area, update their account...
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How does Connect America ensure my privacy?

Connect America prioritizes privacy by following strict regulations that protect personal information through advanced security...
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