What is the return policy?

Our return policy at Clark Heintz Tools & Equipment LLC is designed to ensure customer satisfaction and hassle-free returns. We offer a 30-day return window for unused and undamaged products. To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. The RMA number should be clearly marked on the outside of the package. Please ensure that the returned item is in its original packaging and accompanied by all included accessories. Once we receive the return and verify its condition, a refund will be issued to the original payment method. However, please note that certain items are not eligible for return, including special order items and items classified as hazardous materials. Detailed information about our return policy can be found on our website or by contacting our customer service team.