What is your return policy?

Our return policy ensures customer satisfaction and hassle-free returns. If you are not completely satisfied with your purchase from Chiefsupply.com, you may return it within 30 days of receipt for a full refund or exchange. To initiate the return process, please contact our customer service team, who will guide you through the necessary steps. All returned items must be unused, in their original packaging, and include any accessories or documentation. We highly recommend using a trackable shipping method for the return. Certain items, including but not limited to customized products and clearance items, may be exempt from our standard return policy. Detailed information on specific product categories and exclusions can be found on our website. Please note that any shipping charges incurred during the initial purchase are non-refundable, unless the return is due to a fault on our end. We strive to process all returns promptly, typically within 5-7 business days. Our dedicated customer service team is always available to address any questions or concerns regarding our return policy.