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Cheesecake.com Customer FAQ

Top Answers & How-to Guides

What is Cheesecake.com's Phone Number?

The question we are asked most often is about how to talk to Cheesecake.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Cheesecake.com Customer Questions

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Cheesecake Options

What flavors of cheesecake do you offer?

Cheesecake.com provides an extensive range of cheesecake flavors, including classic options like New York and strawberry...
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Do you offer gluten-free or vegan cheesecake options?

Cheesecake.com offers a variety of cheesecake options accommodating gluten-free and vegan diets, though availability may differ...
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Can I customize my cheesecake order?

Cheesecake.com provides various customization options to meet personal preferences, including selecting flavors, crust types,...
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Do you provide nutritional information for your cheesecakes?

Cheesecake.com typically offers nutritional details for their cheesecakes, which may vary by flavor. This information often...
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Ordering and Delivery

Do you ship internationally?

Cheesecake.com mainly ships within the United States, but international shipping is often restricted or unavailable. They...
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How soon before an occasion should I place my order?

To ensure timely delivery, it is advisable to place your order with Cheesecake.com at least a week prior to your celebration....
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Can I order a cheesecake for delivery on a specific date?

Cheesecake.com allows customers to schedule delivery for a specific date during the order process. This is helpful for events,...
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Is it possible to pick up my order instead of having it shipped?

Cheesecake.com generally provides options for both shipping and pickup, depending on the location and current policies....
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Policies and Concerns

What is the shelf life of your cheesecakes?

Cheesecakes from Cheesecake.com typically last five to seven days in the refrigerator if stored correctly. For longer...
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What is your return or refund policy?

Cheesecake.com has a return and refund policy that prioritizes customer satisfaction while noting that returns cannot be...
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What should I do if my cheesecake arrives damaged?

If a cheesecake is received damaged, assess its condition and take clear photos of the damage. Check Cheesecake.com's website...
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Gift Options

Can I include a personalized message with my cheesecake order?

Cheesecake.com allows customers to include a personalized message with their cheesecake orders, making gifts more special....
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Do you offer gift wrapping or gift options?

Cheesecake.com provides various gift options that enhance the experience of gifting their cheesecakes, including potential...
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Payment and Rewards

What payment methods do you accept?

Cheesecake.com supports a range of payment options, including major credit and debit cards like Visa and MasterCard, along with...
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Do you have a rewards or loyalty program?

Cheesecake.com offers a rewards program where customers earn points for purchases and activities like signing up for...
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