What should I do if my order arrives damaged?

If an order from Charlotte Russe arrives damaged, the first step is to examine the items and the packaging carefully to assess the extent of the damage. It is advisable to take photographs of the damaged item and the packaging as evidence. This documentation may be useful if a return or exchange is needed. Customers should also refer to the return policy available on the Charlotte Russe website, as it typically outlines the procedures for returning damaged items. Most often, customers are instructed to initiate a return request through their online account or by following the guidelines provided in the order confirmation email. It may also be necessary to specify the reason for the return as "damaged" during the process. If further assistance is required, consulting the customer service section of the website may provide additional options for resolution. Overall, addressing the issue promptly increases the likelihood of receiving a replacement or refund as appropriate.