What if I receive a damaged or defective item?

If you receive a damaged or defective item from Cavenders.com, we apologize for the inconvenience and will gladly assist you. To resolve this issue, please contact our customer service team within 7 days of receiving your order. Our dedicated representatives will guide you through the return process and provide you with a return label, ensuring a hassle-free experience for you. Once we receive the damaged or defective item, we will promptly initiate a refund or exchange based on your preference. It is crucial to inspect your package upon delivery and keep all original packaging, tags, and labels intact until the return is resolved. At Cavenders.com, your satisfaction is our priority, and we are committed to rectifying any issues efficiently and professionally.