How Do I Recover My Care Credit Login Information?

We're going to help you retrieve your Care Credit login information. First, go to the Care Credit website and click "Login". Next, click "I forgot my User Name". You'll enter some information about your account, and Care Credit will email your username to you directly. Next, go back to the Care Credit website and click "Login" again. This time, click "I forgot my Password". Enter the requested personal information, and Care Credit will email you a password reset link. There you go! You're finished!

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

Do you need to recover your Care Credit login information? If so, I am going to assist you in this guide.

I understand losing your login information can be extremely frustrating. So, I'm going to present this to you quickly and efficiently so you can get logged in to Care Credit again soon.

Before we begin, please be sure to have the email address associated with your Care Credit account, if at all possible. This will help us easily recover your username and password.

Now, here are the steps to recover your Care Credit login information:

1) Go to the Care Credit website. When you're there, simply click the "Login" button.

2) After you're at the Care Credit login page, you'll to take note of two options.

You'll have the option to either click "I forgot my User Name" or "I forgot my Password".

3) I suggest you first start by clicking "I forgot my User name".

After you click that link, you'll be presented with a Care Credit page that will allow you to retrieve your user name, of course.

A special note here: the page you will be redirected to will say "Synchrony" at the top. Also, the colors on the page will be yellow, white, and black.

This may seem a bit strange at first, but this is because Synchrony now owns Care Credit.

4) On this page, you'll see that you'll be required to enter three things. Those things are your account number, the last four digits of your social security number, and your date of birth.

Enter those three things into the text fields on this page and click "Continue".

5) After you click continue, your username will be sent to you via email to the email address Care Credit has on file.

Check your email to retrieve your username.

6) Now, we're going to help you retrieve your Care Credit password.

For this, you're going to go back to the home page of Care Credit's website to begin.

After you're on the home page, click the "Login" link again.

This time, you're going to select "I forgot my Password".

7) After clicking "I forgot my Password", you're going to be taken to a page that's very similar to the one I described above.

It will be yellow, black, and white. It also will say Synchrony at the top of the page.

On this page, there are three fields to fill out as well.

They include a user name field, a field for the last four digits of your social security number, and a field for your date of birth.

Fill out those three fields and click "Continue".

8) On the resulting page, you'll see a message that states a password reset link has been emailed to you.

Navigate to your email account on a different browser tab or window, and find the email from Care Credit to reset your password.

Click the "reset my password" link. You'll be redirected to a web page that will allow you to reset your Care Credit Password.

Congratulations! You are done! You now have both your Care Credit user name and password.

9) If you still cannot recover your Care Credit login information, we'll help you get a customer service representative to help you. Click here for the easiest way to speak to a human at Care Credit that can help you: https://gethuman.com/phone-number/Care-Credit

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Recover My Care Credit Login Information?

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