What should I do if I receive unauthorized charges on my card?

If a customer discovers unauthorized charges on their card associated with Card Services Direct Australia, it is important to take immediate action. First, the customer should carefully review their account statements to ensure that the charges are indeed unauthorized. Once confirmed, notifying Card Services Direct Australia as soon as possible is critical. They typically provide guidance on how to report fraud or unauthorized transactions. In addition, it may be wise to report the incident to the relevant financial institutions involved, such as the bank or payment provider linked to the card. They can provide assistance in freezing the card if necessary to prevent further unauthorized transactions. Keeping documentation of all charges and communications related to the unauthorized activity is also recommended, as this information may be helpful in resolving the issue. Lastly, customers are encouraged to check the current web page of Card Services Direct Australia for specific instructions on reporting unauthorized charges and for any available support their customer service team may offer. Taking these steps promptly can help protect personal finances and prevent further unauthorized use.