CapCut Customer FAQ

If you receive a notification that your plan is almost ending after paying for a subscription, it might be due to a processing delay or an issue with the payment confirmation. Ensure that your payment went through successfully and check your subscription status in the app. Sometimes, logging out and back in can refresh your account status. If the issue persists, please refer to the most up-to-date contact information available on this page for assistance.

The option to isolate and remove vocals may have been moved or temporarily removed in recent updates. To isolate or remove vocals now, check the audio editing features in the editing toolbar or explore the audio effects section. CapCut frequently updates, so features might change locations or get replaced. If the functionality is still not available, it may take some time for it to be implemented again.

To remove your phone number from your CapCut bio, go to your profile and select the option to edit your bio. From there, you should be able to delete the phone number. If you're having trouble, try refreshing the app or reinstalling it to see if that resolves any issues.

If you're encountering a "couldn't purchase" message while trying to upgrade to CapCut Pro, it may be due to issues with your payment method, insufficient funds, or account restrictions. Ensure your payment information is correct and that you have a stable internet connection. Also, check if there are any known issues with the payment service. If the problem persists, we recommend trying again later or using a different payment method.

If your CapCut account is not working on the desktop, ensure that you are using the latest version of the software. Check your internet connection and try logging out and back in. Clearing your browser's cache or reinstalling the app may also help resolve the issue. If problems persist, it could be a temporary server issue.