CapCut Customer FAQ

If you cannot log in after logging out, ensure that you are using the correct credentials associated with your account. Check for any Typos in your email or password and try resetting your password if necessary. If the issue persists, there may be temporary server issues or restrictions in place.

If your membership has disappeared, try logging out and logging back in with the account you originally used to subscribe. Check if you're using the correct email and password associated with your membership. If the issue persists, there may be a technical glitch. You can find the most up-to-date contact information right here on this page to get support directly from CapCut.

We understand your concern regarding unauthorized charges. Please check your subscription settings and payment methods to ensure everything is correct. If you believe the charge is indeed unauthorized, we recommend referring to the most up-to-date contact information right here on this page for assistance with billing issues.

To initiate a refund for an inadvertent Pro subscription, please check the app store or platform through which you purchased the subscription. Refund policies vary by platform, and you typically need to follow the specific procedures outlined by them. Make sure to act within the refund period allowed by the platform.

We recommend checking for any confirmation emails from CapCut in your inbox, as they may contain your account details. If you are being charged monthly, it suggests your account is active. For assistance with recovering your login information, please follow the account recovery options available on the CapCut app or website. There is a link to the most up-to-date contact information right here on this page that can help you further with this issue.