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i cleared my cache and now i cant create dialogue scenes and image to video using AI. how do i fix it? I signed out and signed back in and it is still not working.
If you're experiencing issues with creating dialogue scenes and using the image-to-video feature after clearing your cache, try restarting the app or your device. Ensure you have the latest version of CapCut installed, as updates can fix bugs. If that doesn’t resolve the issue, consider reinstalling the app. These steps usually help restore functionality.
Asked May 6, 2026 2:55 PM
I can't remember my login credentials
If you're having trouble remembering your login credentials, you can use the "Forgot Password" feature on the login page to reset your password. Follow the prompts to recover access to your account.
Asked Apr 28, 2026 7:56 PM
It won’t let me in the app, it keeps saying that the app has an issue and that I need to delete the cache and when I try to enter it gets me out immediately.
If you're experiencing issues with CapCut not letting you in, try the following steps: Delete the app's cache through your device's settings, then restart your device. Ensure that your app is updated to the latest version. If the problem persists, consider uninstalling and reinstalling the app. This often resolves unexpected issues.
Asked Apr 22, 2026 7:18 AM
I tried to cancel subscription and I could not and got charged, how do I get a refund
To request a refund for your subscription, please refer to the refund policy in the app or on the CapCut website. Typically, refunds can be requested through the billing section of the app or via the platform used for the purchase. Follow the provided guidelines to submit your refund request.
Asked Apr 7, 2026 9:16 PM
How do I cancel my subscription?
To cancel your CapCut subscription, go to the subscription management section of your app store or account settings, depending on the platform you used to subscribe. From there, follow the prompts to cancel your subscription. Make sure to check for any confirmation notifications to ensure it has been processed.