CapCut Customer FAQ

If you've canceled your CapCut subscription but see a pending payment, it's possible that the cancellation has not yet processed, or the charge may be from a previous billing cycle. Please check your subscription status in the app. If the cancellation appears to be successful and the charge is still pending, you may need to allow some time for the bank to process the cancellation fully. For more specific assistance regarding billing issues, refer to the most up-to-date contact information available right here on this page.

It sounds like there may be a verification issue with your subscription status. Please ensure that your app is updated to the latest version. Sometimes, logging out of your account and logging back in can resolve syncing issues. If the problem persists, consider checking your subscription details to confirm its current status.

If you've paid for the yearly subscription and are experiencing issues exporting your videos, please ensure that your app is updated to the latest version. Sometimes, logging out and back into your account can resolve export issues. Additionally, check your internet connection, as a stable connection is necessary for exporting. If problems persist, there may be a temporary technical issue. You might find a link to the most up-to-date contact information right here on this page for further assistance.

If you're being charged but can't log in, it's important to regain access to your account. You can usually recover your login through the "Forgot Password" option on the login page. Follow the instructions provided to reset your password. In case you need assistance with billing issues or account recovery, there is a link to the most up-to-date contact information right here on this page.

If you joined CapCut Pro in the future, it seems like there may be an issue with your account recognition. Ensure that you're logged into the correct account that holds your CapCut Pro subscription. If the app continues to prompt you to join, try logging out and then logging back in. You can also check for updates to the app and install any available versions. If the problem persists, please refer to the link on this page for the most up-to-date contact information to get assistance.