CapCut Customer FAQ

To remove your phone number from your CapCut bio, go to your profile and select the option to edit your bio. From there, you should be able to delete the phone number. If you're having trouble, try refreshing the app or reinstalling it to see if that resolves any issues.

If you're encountering a "couldn't purchase" message while trying to upgrade to CapCut Pro, it may be due to issues with your payment method, insufficient funds, or account restrictions. Ensure your payment information is correct and that you have a stable internet connection. Also, check if there are any known issues with the payment service. If the problem persists, we recommend trying again later or using a different payment method.

If your CapCut account is not working on the desktop, ensure that you are using the latest version of the software. Check your internet connection and try logging out and back in. Clearing your browser's cache or reinstalling the app may also help resolve the issue. If problems persist, it could be a temporary server issue.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to reach out to CapCut regarding your unauthorized transaction and request a refund.

This issue may occur due to a few reasons. First, try restarting the app and your phone to refresh the connection. Make sure you have the latest version of the CapCut app installed. Check your phone's permissions to ensure CapCut has access to your network and data. Additionally, if you are using mobile data, confirm that you have sufficient data or that data usage for the app isn't restricted. Finally, consider testing your internet connection with other apps to ensure it’s stable.