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Candydirect.com Customer FAQ

Top Answers & How-to Guides

What is Candydirect.com's Phone Number?

The question we are asked most often is about how to talk to Candydirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Candydirect.com Customer Questions

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Ordering and Payment

How do I place an order?

To place an order with Candydirect.com, visit the site, browse or search for items, select your desired quantity and options,...
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What payment options do you accept?

Candydirect.com provides numerous payment methods, including major credit cards like Visa and MasterCard, along with options...
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Do you have a minimum order requirement?

Candydirect.com generally does not enforce a strict minimum order quantity, allowing customers to purchase candy in smaller...
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Are there any discounts or promotions available?

Candydirect.com often has various discounts and promotions, including seasonal sales and special offers. Customers can check...
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Loyalty and Newsletters

How can I sign up for your newsletter?

To enroll in the newsletter from Candydirect.com, one can typically find a sign-up option on their website, usually at the...
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Do you have a loyalty program?

As of October 2023, Candydirect.com does not promote a specific loyalty program but offers a wide range of candy along with...
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Shipping Information

What are your shipping options?

Candydirect.com provides various shipping methods, including standard, expedited, and express options, depending on location...
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Can I track my order?

Customers can track their orders from Candydirect.com after shipment, as they typically receive a tracking number via email....
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Do you offer international shipping?

Candy Direct mainly focuses on domestic customers but may offer international shipping options depending on location and order...
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Returns and Policies

What is your return policy?

Candydirect.com does not have a publicly stated return policy, but generally, online candy retailers may accept returns for...
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What is the shelf life of the candies sold?

The shelf life of candies from Candydirect.com varies by type, typically lasting one to two years for hard candies and six...
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Customization and Gifts

Can I customize a candy gift package?

Candy Direct allows for the creation of personalized candy gift packages by selecting from a variety of candies and treats,...
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Can I include a gift message with my order?

Candydirect.com recognizes that many customers want to add a personal touch with gift messages, but this option may depend on...
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Candy Selection

What types of candies are available for bulk orders?

Candydirect.com has a wide selection of candies for bulk orders, including gummies, chocolates, hard candies, and nostalgic...
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Are there specific brands of candy that you carry?

CandyDirect.com features a wide variety of candies from popular brands like Hershey's, M&M's, Skittles, and Twizzlers, among...
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