What is your return policy?

Our return policy at Candlebay.com aims to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, you may return the item within 30 days of receipt. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. Please note that personalized or customized items cannot be returned unless they are faulty or damaged. To initiate a return, simply contact our customer service team and provide them with the necessary details. Once your return is approved, we will provide you with a return shipping label. Upon receiving the returned item, we will issue a refund to your original form of payment. We strive to process returns as quickly as possible, usually within 5-7 business days.