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Canadian Utilities Limited Customer FAQ

Top Answers & How-to Guides

What is Canadian Utilities Limited's Phone Number?

The question we are asked most often is about how to talk to Canadian Utilities Limited customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up a new utility account?

Creating a new utility account with Canadian Utilities Limited involves gathering necessary identification and service location...

How can I update my account information?

Customers can update their account information with Canadian Utilities Limited by logging into the online account portal or by...
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Recent Canadian Utilities Limited Customer Questions

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Services and Account Management

How do I set up a new utility account?

Creating a new utility account with Canadian Utilities Limited involves gathering necessary identification and service location...
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How can I update my account information?

Customers can update their account information with Canadian Utilities Limited by logging into the online account portal or by...
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What is your customer service hours?

Canadian Utilities Limited usually provides customer service on weekdays from 8:00 AM to 6:00 PM local time, but hours may...
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What types of services do you provide?

Canadian Utilities Limited offers services in electricity generation, transmission, and distribution, along with natural gas...
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How can I pay my utility bill?

Canadian Utilities Limited provides various options for customers to pay utility bills, including online payments, automatic...
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Power and Gas Emergencies

What should I do if I experience a power outage?

During a power outage, it is crucial to remain calm and determine whether the issue is isolated or widespread. Monitor local...
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How do I report a gas leak?

To report a gas leak, maintain safety first. Evacuate if you smell gas or hear hissing. Then contact emergency services and...
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What is your policy on service interruptions?

Canadian Utilities Limited has specific guidelines for service interruptions aimed at ensuring customer safety and awareness....
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What do I do during severe weather events?

During severe weather, customers should prioritize safety by monitoring forecasts and having an emergency kit with essentials...
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Energy Usage and Tips

What energy-saving tips do you have?

Canadian Utilities Limited offers energy-saving tips including optimizing heating and cooling systems through regular...
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Do you offer renewable energy options?

Canadian Utilities Limited has made notable advancements in renewable energy, focusing on sustainable solutions like wind and...
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Can I monitor my usage online?

Yes, Canadian Utilities Limited allows customers to track their energy and gas usage online through various tools on their...
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How can I learn more about your community initiatives?

To learn about Canadian Utilities Limited's community initiatives, visiting their official website is recommended. It provides...
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Billing and Discounts

Are there any discounts available for low-income customers?

Canadian Utilities Limited has programs that may assist low-income customers with discounts. These initiatives can differ based...
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Do you offer budget billing plans?

Canadian Utilities Limited offers budget billing plans to help customers stabilize their monthly energy costs by averaging...
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