Calm App Customer FAQ

Yes, there is a subscription fee for the Calm App. Calm offers a variety of subscription plans designed to provide users with access to a wide array of features, including guided meditation sessions, sleep stories, relaxing music, and more. The subscription typically comes in the form of monthly or annual plans, allowing users the flexibility to choose what suits them best. While the app may offer a free trial or some free content, most of its premium features are available only through a paid subscription. Prices and offerings may vary, so it is always wise for users to visit the official Calm website to obtain the most up-to-date information regarding subscription fees and available plans. There, users can find detailed information about the benefits of subscribing and make informed decisions about their mindfulness and relaxation journey.

To cancel your Calm subscription, you can do so directly through the app or the platform where you purchased it. If you're using the app on iOS, go to your subscriptions in the App Store. For Android, visit the Google Play Store subscriptions. Follow the prompts to complete your cancellation. Remember, if you cancel, your subscription will remain active until the end of the billing period.

We're sorry to hear that you're having trouble renewing your Calm Premium subscription. This issue can occur due to several reasons such as an unstable internet connection, outdated app version, or a glitch in the App Store. We recommend ensuring your internet connection is stable and updating the Calm App to the latest version if it is not already. If the issue persists, try signing out and back into your Apple ID in the Apple App Store settings, then attempt the renewal process again. If these steps don't help, it might be an issue related to the Apple's server or billing which need to be addressed with Apple Support.

We're sorry to hear about the inconvenience. As a helpful guide, please remember that canceling your free trial must be done more than 24 hours before the trial ends to avoid being charged. A refund, however, can be requested through the platform you used for purchase. If you purchased through Apple, a request for a refund can be submitted through Apple Support. If you purchased through Google Play, Google Play may offer a refund or you can contact us within 48 hours of your purchase. To get the best results, reach out as soon as you notice the charge.

We apologize for the inconvenience you're experiencing. While we don't handle customer service directly, the typical step is to cancel your subscription through the platform you used for purchasing it (Apple's App Store or Google Play Store) to avoid future charges. If you were charged immediately after signing up for a free trial, it might mean that you've already used an introductory offer previously, as these are typically available once per user. Please ensure to cancel the auto-renewal so that you are not billed in the future. For refunds, you will need to contact the platform's customer service as they manage transaction concerns.