CafePress is a print on demand site that allows designers to bring their brands to customers all over the world without having to handle inventory. You upload your design, CafePress puts it on its products such as t-shirts, mugs, stationary and more. You can set up a CafePress store for free, and then you will pay a fee for each order processed through your CafePress online store. But what happens if you aren't satisfied with your order? How do you exchange an order from CafePress.com? You can contact customer service here to discuss and exchange, and you can follow these steps.
CafePress guarantees customers will be satisfied with the product they receive, or it will be refunded or exchanged even on personalized products.
CafePress also has a live chat option on the website available Monday through Friday from 9:00 a.m. to 6:00 p.m. eastern standard time if you don't wish to utilize email for the requested form. CafePress will refund the product amount; however, shipping costs are non-refundable. You can also contact customer service here to discuss your refund or exchange.
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