How Do I Exchange My Order from CafePress?
Readers will learn the CafePress.com refund/exchange policy and the timeline for making the refund/exchange request. The process for seeking to exchange a product or return it for a full refund is provided step-by-step. Customers are also advised of the live chat option and when live chat is available. Readers also are informed that refunds only cover the cost of the product, not the shipping costs associated with it.
CafePress is a print on demand site that allows designers to bring their brands to customers all over the world without having to handle inventory. You upload your design, CafePress puts it on its products such as t-shirts, mugs, stationary and more. You can set up a CafePress store for free, and then you will pay a fee for each order processed through your CafePress online store. But what happens if you aren't satisfied with your order? How do you exchange an order from CafePress.com? You can contact customer service here to discuss and exchange, and you can follow these steps.
CafePress Guarantee
CafePress guarantees customers will be satisfied with the product they receive, or it will be refunded or exchanged even on personalized products.
How to Make an Exchange
- You must make the exchange request within 30 days.
- Go to the CafePress.com website and scroll to the bottom. Under "Help" chose "Returns."
- Read the information on "Refunds" and "Exchanges" and decide which you would like to pursue.
- Click on "Contact Us."
- Under "Email us" select "Click to use our web form."
- Use the drop-down menu under "What can we help you with?" to select "Refunds and Exchanges."
- Enter your email address, phone number, order number, product number, store ID or member number.
- Under "Subject" enter if you wish to get a refund or an exchange.
- Under "Description" you will enter why you are returning the product for a refund or exchange. Common reasons items are returned include wrong size, misprint on the product, or it does not look the same as the photo or description.
- CafePress typically responds within 48 hours and will email you a Refund Form or Exchange Form (depending on which option you chose). Fill out the form and submit it following the instructions with the form.
- Note: You could attach a photo of the product if it arrived damaged or broken, or if it was mixed up with another order.
CafePress also has a live chat option on the website available Monday through Friday from 9:00 a.m. to 6:00 p.m. eastern standard time if you don't wish to utilize email for the requested form. CafePress will refund the product amount; however, shipping costs are non-refundable. You can also contact customer service here to discuss your refund or exchange.
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