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Brownells.com Customer FAQ

Top Answers & How-to Guides

What is Brownells.com's Phone Number?

The question we are asked most often is about how to talk to Brownells.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I apply for a Brownells wholesale account?

To apply for a wholesale account with Brownells, interested parties should typically visit the Brownells website to find...
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Recent Brownells.com Customer Questions

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Order Tracking and Changes

How can I track my order?

To track an order with Brownells.com, customers can use the order tracking feature on the website. After dispatch, an email...
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How long does it take for an order to be processed and shipped?

Order processing at Brownells typically takes one to three business days, though it may take longer during busy periods....
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Can I cancel or change my order after it has been placed?

Modifying or cancelling an order with Brownells.com is possible only if it has not yet entered processing. Once it is being...
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Returns and Refunds

Can I return a product if I am not satisfied with it?

Brownells.com allows returns if customers are unsatisfied, typically within thirty days, as long as items are unused and in...
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What is your return policy?

Brownells.com has a return policy focused on customer satisfaction, allowing returns generally within thirty days for unused...
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What is the warranty policy for products purchased from Brownells.com?

Brownells generally provides a warranty against defects in materials and workmanship for a certain period, varying by...
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Payment and Discounts

What payment methods are accepted on Brownells.com?

Brownells.com provides various payment options, including major credit cards like Visa, MasterCard, American Express, and...
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Do you offer any discounts or promotions?

Brownells.com regularly provides various discounts and promotions, including seasonal sales, first-time customer deals, and...
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Do you offer price matching for products on Brownells.com?

Brownells.com does not offer a formal price matching policy, but typically has competitive prices on firearms and accessories....
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Shipping and Locations

Do you offer international shipping?

Brownells.com mainly caters to customers in the United States and does not generally offer direct international shipping....
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Do you have a physical store location where I can pick up my order?

Brownells.com operates solely as an online retailer without physical store locations for order pickups, shipping directly to...
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Product Information

Are firearms and ammunition available for purchase on your website?

Brownells.com offers a vast selection of firearms and ammunition for different uses, including sport shooting, hunting, and...
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How can I find product specifications on Brownells.com?

To locate product specifications on Brownells.com, visit their website and use the search bar. After entering the product name,...
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What safety protocols are in place for firearms purchased online?

When buying firearms online from Brownells.com, safety protocols include requiring a Federal Firearms License for transfers,...
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Do you have bulk purchase options for certain products?

Brownells.com offers bulk purchase options for certain items, especially ammunition and specific parts. Availability and...
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How do I leave a review for a product purchased on Brownells.com?

To leave a review for a product on Brownells.com, visit the product page and look for the option to submit a review. You may...
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Programs and Services

How can I apply for a Brownells wholesale account?

To apply for a wholesale account with Brownells, interested parties should typically visit the Brownells website to find...
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Do you have a newsletter or subscription service for product updates?

Brownells.com provides a newsletter for customers to receive updates on new products, promotions, and industry news via email....
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Are there any special programs for law enforcement or military personnel?

Brownells.com provides special programs and discounts for law enforcement and military personnel as a way to show support....
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