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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order is placed with Brown Shoe Company, Inc., there is often a limited window of time during which customers can modify or cancel their orders. Generally, quick action is required because orders are typically processed promptly to ensure timely shipping. If customers wish to make changes or cancel, it is advisable to reach out to the customer service department as soon as possible. However, it is important to note that if the order has already entered the shipping phase, changes may not be possible. To determine the specific policy regarding order changes or cancellations and to find out if your order is eligible, it is best to visit the current web page for Brown Shoe Company, Inc. There, you will be able to find detailed information relevant to your order and any steps you may need to follow. Always ensure to review the order confirmation and the terms of service at the time of purchase, as these documents contain important information regarding modifications and cancellations.
Answered Oct 1st 2025

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