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Brightstar Care Customer FAQ

Top Answers & How-to Guides

What is Brightstar Care's Phone Number?

The question we are asked most often is about how to talk to Brightstar Care customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Brightstar Care caregivers available 24/7?

Yes, Brightstar Care caregivers are available 24/7 for your convenience and peace of mind. We understand that care needs can arise...
Ask any question you have about Brightstar Care customer service, get an answer now.

General

What is Brightstar Care?

Brightstar Care is a renowned in-home care provider that offers a comprehensive range of services to help individuals maintain their...

Services

What services does Brightstar Care provide?

Brightstar Care provides a wide array of in-home healthcare services to cater to the needs of aging individuals, people with disabilities,...

Can Brightstar Care assist with medication management?

Yes, Brightstar Care can assist with medication management. Our highly trained and certified caregivers are qualified to provide medication...

Can Brightstar Care help with transportation for appointments or errands?

Yes, Brightstar Care provides transportation services for appointments and errands. Our trained and reliable caregivers are available...

Caregiver Selection

How does Brightstar Care select and train their caregivers?

Brightstar Care has a rigorous selection process and comprehensive training program for their caregivers. To ensure quality, they employ Once selected, caregivers undergo a comprehensive training program that combines online learning modules and hands-on skills assessments. The training covers a range of topics including personal care techniques, safety protocols, emergency procedures, and specialized care for conditions such as dementia or Alzheimer's. Additionally, ongoing education and development opportunities are provided to keep caregivers up-to-date with the latest best practices. Brightstar Care is committed to maintaining the highest standards of care and ensuring that their caregivers possess the necessary skills and qualifications to provide exceptional service to their clients....

Can I choose the same caregiver for each visit from Brightstar Care?

Yes, you can choose to have the same caregiver for each visit from Brightstar Care. We understand the importance of consistency and...

Referral

Do I need a doctor's referral to receive care from Brightstar Care?

No, a doctor's referral is not necessary to receive care from Brightstar Care. We understand the importance of making quality home...

Cost

How much does care from Brightstar Care cost?

The cost of care from Brightstar Care varies depending on several factors, including the type and level of care needed, the duration...

Insurance

Is Brightstar Care covered by insurance?

Yes, Brightstar Care is typically covered by insurance. We accept a wide range of insurance providers, including private insurance...

Location

What areas does Brightstar Care serve?

Brightstar Care serves a wide range of areas nationwide, providing quality in-home care services. With over 340 locations across the...

Availability

Are Brightstar Care caregivers available 24/7?

Yes, Brightstar Care caregivers are available 24/7 for your convenience and peace of mind. We understand that care needs can arise...

Help me with my Brightstar Care customer service issue

Ask any question you have about Brightstar Care customer service. We will do our best to get you answers right away.
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