What is the return policy?

Our return policy at Boutiquejewels.com ensures complete customer satisfaction. We understand that sometimes a purchased item may not be exactly what you expected or may have arrived damaged. Therefore, we offer a hassle-free return process. If you need to return an item, simply contact our customer support within 14 days of receiving the order. We will provide you with a return authorization number and instructions to send the item back. Please ensure the item is unused, in its original packaging, and accompanied by a proof of purchase. Once we receive the returned item, we will initiate a refund or store credit, based on your preference. However, please note that personalized or engraved items cannot be returned unless they are damaged or defective. At Boutiquejewels.com, we strive to provide exceptional service and make the return process as simple as possible for our valued customers.