What if my item arrives damaged?
Asked 6 months ago
If your item arrives damaged, we deeply apologize for the inconvenience. At Boutiquejewels.com, we strive to provide excellent quality and reliable service. In such cases, please contact our customer support within 48 hours of receiving your order with all the necessary details and evidence (such as clear photos or videos) of the damage. Our dedicated team will promptly assist you in resolving the issue. Depending on the circumstances, we may offer a replacement for the damaged item or provide a refund. Rest assured, we take responsibility for any product defects or damages during transit. Your satisfaction is our top priority, and we aim to ensure a swift resolution and a hassle-free shopping experience with Boutiquejewels.com.
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