Boston Red Sox Customer Service

Ways to contact Boston Red Sox and solve common issues

Use Boston Red Sox's Phone Number

Boston Red Sox's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Boston Red Sox
As far as we know, there is only one way to contact Boston Red Sox, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Boston Red Sox, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Boston Red Sox: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Boston Red Sox.
Where can I find information about the schedule of Boston Red Sox games?
You can find all the information about the schedule of Boston Red Sox games on their official website - On the website, there is a dedicated section specifically for the team's schedule. Here, you will find the complete listing of upcoming games, including dates, venues, and start times. Additionally, the website provides various filters and search options, allowing you to navigate through the schedule easily. You can also sign up for email notifications to stay updated on any changes or additions to the schedule. Furthermore, the official Boston Red Sox mobile app offers the same comprehensive schedule information, ensuring you can access it conveniently from your phone or tablet.
What are the different ticket options available for Boston Red Sox games?
There are a variety of ticket options available for Boston Red Sox games. Fans can choose from single-game tickets, which allow them to attend a specific game of their choice. Additionally, there are season ticket packages offering the same seat for all regular season games. These packages come with various benefits, such as priority access to postseason tickets and exclusive events. The Red Sox also offer group tickets, perfect for organizations or large groups wishing to attend a game together. For fans looking for a more luxurious experience, the Red Sox offer premium seating options, including suites and club seats with access to exclusive amenities. Lastly, fans can explore resale options like the Red Sox's official ticket exchange, where they can buy or sell tickets from other fans, providing flexibility and convenience.
What is the best way to get to Fenway Park?
The best way to get to Fenway Park is by utilizing public transportation. Take the subway (also known as the "T") and use the Green Line, specifically the B, C, or D branches, to reach Kenmore Station, which is just a few minutes' walk from the ballpark. This option is highly recommended as driving to Fenway can be challenging due to limited parking availability and high costs. Additionally, public transportation helps reduce traffic congestion in the Fenway/Kenmore area. For those who prefer biking, there are bike racks available near Fenway Park as well. Overall, using the subway or biking are both efficient and convenient ways to access Fenway Park and enjoy a Red Sox game hassle-free.
What is the bag policy at Fenway Park?
The bag policy at Fenway Park is a measure aimed at promoting fan safety and expediting security checks. Fans are allowed to bring in bags that meet the size requirements of 16" x 16" x 8" or smaller. Bags exceeding these dimensions will not be permitted, with the exception of medical and diaper bags. Additionally, all bags are subject to inspection. Fans are encouraged to minimize the number of bags or personal items they bring to the park to facilitate a smoother entry process. Fenway Park also provides a bag check service for those who need to store their prohibited bags or personal items during the game. The bag policy prioritizes fan safety and ensures a more efficient and enjoyable experience for everyone attending games.
Are outside food and drinks allowed at Fenway Park?
No, outside food and drinks are not allowed at Fenway Park. The park offers a wide variety of food and beverage options for fans to enjoy during their visit. From traditional ballpark favorites like hot dogs, popcorn, and soda to gourmet selections and craft beers, Fenway Park aims to provide a diverse culinary experience for all attendees. Bag checks are conducted at the entrances to ensure compliance with this policy. However, there are exceptions for medical reasons or baby food/formula needs, but these must be presented and approved by the park's management before entering the premises. By adhering to this policy, Fenway Park ensures the safety and enjoyment of all fans.
What time do the gates open before a Boston Red Sox game?
The gates at Fenway Park open two hours before the scheduled start time of each Boston Red Sox home game. This provides fans ample time to explore the historic ballpark, grab some delicious concessions, and settle into their seats. For weekday games, gates typically open at 5:10 PM for a 7:10 PM start time. On weekends and holidays, gates open at 4:10 PM for a 7:10 PM start time. However, these times may vary, so it's recommended to check the official Boston Red Sox website or social media channels for any updates or changes. Remember to arrive early to fully experience the pre-game excitement and avoid any potential lines at the gates.
Does Fenway Park offer accessible seating for individuals with disabilities?
Yes, Fenway Park offers accessible seating for individuals with disabilities. The park strives to provide an inclusive experience for all fans. There are several designated accessible seating areas available throughout the stadium. These areas offer accessible entrances, companion seating, and extra room for mobility devices. Fenway Park also provides accessible restrooms, elevators, and ramps for easy navigation. In addition, wheelchair and companion seating options are conveniently located on all levels, allowing fans with disabilities to enjoy the game from different vantage points. To ensure availability, it is advisable to contact the ticket office in advance and provide any specific requirements. Fenway Park is committed to accommodating individuals with disabilities and enabling equal access to America's favorite pastime.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Boston Red Sox customer support problem.

Comparing Boston Red Sox Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact HMRC page. Or look at our Contact Virgin Mobile page. We can't really provide this kind of help if you're looking to contact Boston Red Sox because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Boston Red Sox?

GetHuman does not work with Boston Red Sox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Boston Red Sox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Boston Red Sox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Boston Red Sox at a Glance

Boston Red Sox has no chat option
Boston Red Sox has no customer email
Boston Red Sox has no help forum
Boston Red Sox has no twitter handle
Boston Red Sox has no facebook page
Contact information overview

Answered on this page:

Are there any age restrictions for attending Boston Red Sox games?
Where can I find information about parking near Fenway Park?
Can I bring a camera to a Boston Red Sox game?
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