Can I cancel or modify my order after it has been placed?
Asked 6 months ago
Once an order has been placed on Boncui.com, it cannot be canceled or modified. Our aim is to process and ship orders as quickly as possible to ensure timely delivery. This policy ensures efficiency in our order fulfillment process. Therefore, we strongly encourage customers to carefully review their orders before confirming the purchase. However, if there are any issues with the received order, such as damaged or incorrect items, customers can contact our customer service team within 48 hours of delivery to resolve the matter. We strive to provide excellent customer service and will do our best to address any concerns or questions you may have.
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