What should I do if I receive a damaged item?

If a customer receives a damaged item from Birthday in a Box, it is important to address the situation promptly. Typically, the recommended course of action is to carefully review the return policy or guidelines provided on the website. Most companies, including Birthday in a Box, understand that damage can occur during shipping and usually have a system in place to handle such issues. The customer should gather all necessary information about the order, including the order number, details about the damaged item, and any relevant photographs that showcase the damage. This documentation can be crucial for efficiently processing any resolutions. Once this information is collected, the customer can look for instructions on how to initiate a return or exchange for the damaged item. It is advisable to act quickly, as limited timeframes may apply for reporting damaged items. For further assistance or more specific information, visiting the current web page of Birthday in a Box may provide additional details and contact information to navigate the return or exchange process effectively.